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Commercial Accounts

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​​​Businesses can apply for credit accounts at Metro Vancouver's Solid Waste Disposal Facilities. This speeds up processing time and provides businesses with one convenient monthly bill. Account customers may also receive access to facilities for extended hours (details provided upon successful application).

To apply, please complete a Solid Waste Disposal Credit Account Application form. The Finance Department will review applications and approve qualifying businesses. Account holders must also register vehicles by completing the Vehicle Registration Form. Credit accounts can be used at the attended scales at North Shore, United Boulevard, and North Surrey Recycling and Waste Centres.


 

 

Solid Waste Disposal Credit Account Applicationhttps://metrovancouver.org/services/solid-waste/Documents/solid-waste-credit-account-application-form.pdf, Solid Waste Disposal Credit Account ApplicationSolid Waste Disposal Credit Account Application
Vehicle Registration Form (for new accounts or to update vehicle information on existing accounts)https://metrovancouver.org/services/solid-waste/Documents/vehicle-registration-new-update-form-2019.pdf, Vehicle Registration Form (for new accounts or to update vehicle information on existing accounts)Vehicle Registration Form (for new accounts or to update vehicle information on existing accounts)

 

 

Unattended scale at United Boulevard, North Shore and North Surrey Recycling and Waste CentresUnattended scale at United Boulevard, North Shore and North Surrey Recycling and Waste Centres<div class="ExternalClassE223D40366044ED5B7E77A3253A13208"><p>To use the unattended scale at United Boulevard, North Shore and North Surrey Recycling and Waste Centre, commercial customers must have a credit account (application process above), and must complete the Unattended Scale Account Customer Access Form and Vehicle Registration Form. Only Garbage loads are accepted at the unattended scale.</p><p>View the Access Card Instructions for your drivers <a href="/services/solid-waste/Documents/unattended-scales-access-card-instructions.pdf" target="_blank" title="Metro Vancouver’s Recycling and Waste Centers’ Unattended Scale Instructions">​​ here</a>.<br></p> <p> <i class="fa-light fa-file"></i> ​<a href="/services/solid-waste/Documents/unattended-scale-vehicle-access-form.pdf" target="_blank" title="Unattended Scale Account Customer Access Form">Unattended Scale Account Customer Access Form</a>​<br></p><p> <i class="fa-light fa-file"></i> ​<a href="/services/solid-waste/Documents/unattended-scale-vehicle-registration-form.pdf" target="_blank" title="Unattended Vehicle Registration Form">Unattended Vehicle Registration Form</a><br></p>​<br></div>
Waste-to-Energy FacilityWaste-to-Energy Facility<div class="ExternalClassD92AA16B703147A3B0C4AD76EE2BB262"><p>To access the Waste-to-Energy Facility, customers must have a credit account (application process above), and must complete the WTEF Account Customer Application Access and the WTEF Unattended Vehicle Registration Form. Access cards will be sent to qualifying account customers.</p><p>View the Access Card Instructions for your drivers <a href="/services/solid-waste/Documents/unattended-scales-access-card-instructions.pdf" target="_blank" title="Metro Vancouver’s Recycling and Waste Centers’ Unattended Scale Instructions">​<span id="ms-rterangecursor-start"></span><span id="ms-rterangecursor-end"></span>here</a>.</p><p> <i class="fa-light fa-file"></i> ​​<a href="/services/solid-waste/Documents/wtef-unattended-scale-customer-access-form.pdf" target="_blank" title="WTEF Unattended Account Customer Access Form">WTEF Unattended Account Customer Access Form</a>​</p><p> <i class="fa-light fa-file"></i> ​<a href="/services/solid-waste/Documents/wtef-unattended-scale-vehicle-registration-form.pdf" target="_blank" title="WTEF Unattended Vehicle Registration Form">WTEF Unattended Vehicle Registration Form</a>​</p>​</div>
Ticket errors and disputes from account customersTicket errors and disputes from account customers<div class="ExternalClass91454DA77B844CAE8F0DE176FAF3B987"><h3 class="uk-margin-remove-top">Before receiv​ing invoice – this is the best option to expedite the review process and minimize errors on invoices</h3><p>Account customers are encouraged to review the tickets received by their drivers or haulers on a daily or weekly basis, to identify and report any errors <strong>before receiving the monthly invoice</strong>.</p><p>To report errors including incorrect charges, inaccurate truck numbers or weights, or duplicate tickets, email <a href="mailto:weighscalesystem@metrovancouver.org" target="_blank">weighscalesystem@metrovancouver.org</a>.</p><p>For questions regarding a disposal ban surcharge, email <a href="mailto:disposal.bans@metrovancouver.org" target="_blank">disposal.bans@metrovancouver.org</a>.</p><p>Solid Waste Operations will review the information. If required, staff will edit the ticket, or send a revised ticket.</p><h3>After receiving invoice</h3><p>To report an error on your monthly invoice, or to dispute a surcharge, use the Weigh Scale System Dispute Form below. Specify the facility, ticket number, and describe your concern.</p><p>In accordance with Schedule F in the Tipping Fee Bylaw, <strong>please pay the invoice in full by the due date. Invoice disputes will be accepted and reviewed even after an invoice is paid in full</strong>.</p><p>Solid Waste Operations will process a credit voucher or provide a cheque refund, depending on the circumstances, to the account customer for any confirmed ticket errors or rescinded disposal ban surcharges.</p><p> <i class="fa-light fa-file"></i> ​<a href="/services/solid-waste/Documents/weigh-scale-system-dispute-form.pdf" target="_blank" title="Weigh Scale System Dispute Form">Weigh Scale System Dispute Form</a><br></p><p>Email the completed Dispute Form to <span id="ms-rterangecursor-start"></span><a href="mailto:weighscalesystem@metrovancouver.org" target="_blank" title="weighscalesystem@metrovancouver.org"><span id="ms-rterangecursor-end"></span>weighscalesystem@metrovancouver.org</a>.</p><p>Questions about the forms and the weigh scale system can be directed to Solid Waste Operations at <a href="mailto:weighscalesystem@metrovancouver.org" target="_blank">​weighscalesystem@metrovancouver.org</a> or 604-451-6185</p></div>
Recycling and Waste Centre inbound and outbound material reportRecycling and Waste Centre inbound and outbound material report<div class="ExternalClass466B2B30A79A4B0CAE71B62A06D1A38D"><p>A summary of materials received at and transferred out from each Metro Vancouver recycling and waste centre, by weight and by number of loads.</p><p>Recycling and waste centre inbound and outbound material information will be shared in the annual report. For specific historical data or current inbound and outbound material information please contact <a href="mailto:weighscalesystem@metrovancouver.org" target="_blank">​weighscalesystem@metrovancouver.org</a>​.</p><br></div>
Special Handle Waste and Out-of-Region WasteSpecial Handle Waste and Out-of-Region Waste<div class="ExternalClass18AB5EC95E6D44308A1C64E93B14F044"><h3 class="uk-margin-remove-top">What is special handle waste?</h3><p>Special handle waste requires special authorization from Metro Vancouver to be dropped off at the Waste-to-Energy Facility. Special handle waste includes:</p><ul><li>Out-of-region waste (municipal solid waste originating from outside the geographical area of the Metro Vancouver Regional District but is not international waste)</li><li>International waste </li><li>Municipal solid waste that requires immediate destruction or is designated for product destruction by a regulatory agency </li></ul><p> <strong>Cost:</strong> The fee for Special handle waste is listed in the <a href="/boards/Bylaws/GVSDD_Bylaw_306_Consolidated.pdf" target="_blank" title="Tipping Fee and Solid Waste Regulation Bylaw">Tipping Fee Bylaw​​</a>.<br></p><p>Waste-to-energy provides an environmentally responsible way to manage waste remaining after reduction and recycling, and is an effective method to dispose of materials requiring immediate destruction as all waste is contained within the facility, this reduces the risk for vector transmission of disease or foreign pests. The Canadian Food Inspection Agency, the Canadian Border Services Agency, police agencies and others have identified the Waste-to-Energy Facility as the preferred disposal method for material requiring immediate destruction.​<br></p><h3>Apply to deliver special handle waste to the Waste-to-Energy F​acility<br></h3><p>To be eligible, loads must:<br></p><ul><li>Not contain any hazardous, operational impact materials, and/or objects exceeding 1 metre in any dimension. <a href="/services/solid-waste/Documents/wtef-unattended-scale-customer-access-form.pdf#page=6" target="_blank">Click here​</a> to see the full list of restrictions. <br> </li><li>Be delivered by a self-unloading vehicle with company signage on the side of the vehicle not contain any object exceeding 1m in length</li><li>Meet requirements of the <a href="/boards/Bylaws/GVSDD_Bylaw_306_Consolidated.pdf" target="_blank" title="Tipping Fee and Solid Waste Regulation Bylaw">Tipping Fee Bylaw​​</a>​ and all requirements for waste received at the Waste-to-Energy Facility</li><li>Be delivered by a commercial solid waste account holder, with a Special Handle Waste rate card (customers may apply for a Metro Vancouver solid waste commercial account after successfully applying to deliver out of region or international waste)</li></ul><p> <strong>How to apply:</strong></p><p>If you meet the requirements listed above, you may apply to deliver special handle waste to the Waste-to-Energy F​acility by emailing <a href="mailto:solidwasteoperations@metrovancouver.org" target="_blank">solidwasteoperations@metrovancouver.org</a> with the following information:</p><ul><li>Name and contact information</li><li>Material type</li><li>Material’s place of origin</li><li>Vehicle Type</li><li>Estimated amount and frequency of deliveries</li></ul><p>Metro Vancouver does not provide certificates of destruction. Each load will receive a scale ticket confirming the material was delivered to Metro Vancouver’s Waste-to-Energy Facility.</p><p>Questions?</p><p>Email ​<a href="mailto:solidwasteoperations@metrovancouver.org" target="_blank" title="solidwasteoperations@metrovancouver.org">​solidwasteoperations@metrovancouver.org</a> or call 604-432-6200</p>​<br></div>

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  • ​​​Includes Metro Vancouver and City of Vancouver commercial/institutional and residential garbage
  • 2021 Estimates only - Flows finalized year-end.​

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