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New Westminster Water Main Break - February 2025

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Update - New Westminster Water Main Repairs Complete

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Repairs to the damaged section of the water main have been completed, and the main will be put into service today (March 18). Residents have thus far seen no interruption to their drinking water service and there will be no change when the main goes back online; however they may notice some temporary cloudiness or a chlorine odour — water quality is not affected, and it is still safe to drink.

While the repair work is complete, we understand that many residents still have questions regarding the cause of the break and the ongoing claims process. The investigation into the cause of the break is underway, with specialized engineering firms conducting detailed testing. This process includes expert reviews and reporting, with initial results expected in April 2025. Metro Vancouver will continue to provide updates as more information becomes available.

In terms of property repairs, insurance providers are responsible for compensating residents for their losses. For strata buildings, the strata’s insurance provider is responsible for supporting building repairs. Metro Vancouver has provided opportunities for strata and personal insurance providers to participate in the investigation as we work to determine the cause of the break and responsibility.

We recognize the continued challenges this situation has caused for impacted residents and sincerely appreciate your patience as we work through the next steps. ​​

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​We understand that the water main break in New Westminster has caused significant disruption, and we are working collaboratively with other responders to resolve this situation as quickly and safely as possible.​

Our teams have been working diligently with the City of New Westminster,​ first responders, and emergency personnel to manage the impacts and restore services. We appreciate your patience, resilien​ce, and cooperation as we repair the break, and will continue to support other responders as recovery from the break is underway.

While repairs to the water main are now largely complete, final steps, including disinfection and water quality testing, are ongoing. Metro Vancouver continues to monitor water quality and system stability, and further updates will be provided as needed.
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Turning off​ water mains – how it’s done and why it takes time

The water main that experienced the break was a 36” pipe. These kinds of large transmission water mains require multiple valves to be closed in a specific sequence. This ensures water continues to flow where needed while minimizing disruption to residents and critical facilities. If water is turned off too quickly, it can cause breaks or damage in other parts of the system and can disrupt water quality.

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Parking

The City of New Westminster is managing parking regulations and concerns. Parking restrictions may be in place to accommodate maintenance vehicles. For questions or concerns regarding parking please contact New Westminster Par​king Services at 604-519-2010 or parking@newwestcity.ca.

Water main diameter 0.9 m​

​Noise, generators, and elevators

Metro Vancouver understands that power and elevator service disruptions have impacted residents. However, issues related to building generators and elevator restoration fall outside of Metro Vancouver’s ability to assist. Metro Vancouver cannot perform work on private property.

Strata councils should contact their insurers, adjusters, or brokers for assistance and updates regarding these matters. Any questions or concerns regarding repairs, insurance claims, or service timelines should be directed to the appropriate strata representatives. For further assistance, residents are encouraged to reach out to their building management or strata council.

Residents may experience increased noise levels due to heavy equipment, pumps, and generators operating in the area. For questions or concerns regarding noise please contact New Westminster Engineering Department at 604-527-4592.

Insurance claims​

If you have sustained any loss or damage to your home or property, your first step should be to contact your insurance broker. Metro Vancouver cannot do any work on private property in relation to any potential loss; therefore, it is your responsibility to mitigate any damages that have occurred or that may be ​​ongoing.

The Local Government Act requires that the Regional District Corporate Officer receive a Notice of Claim within two months of the date of loss. Once a completed form has been received, Metro Vancouver will acknowledge receipt of the notice and investigate the incident. Metro Vancouver will formulate a decis​ion and inform you whether or not Metro Vancouver will be providing compensation for the specific circumstances.


Contact​

Risk Management
  • Email ​​
  • 604-436-6997​​​​
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Making a claim

​​To file a claim with Metro Vancouver for damages or injury, submit a 'Notice of Claim' form using one of the forms below.​​​​
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