To make a complaint about a solid waste facility operating in the Metro Vancouver region you can:
Please be prepared to provide the following information:
- Your contact information
- Address of facility or operation you are concerned about
- Company name(s) involved in the operation (if known)
- Description of your concern
Generally, we will not call or email you back unless we need more information to follow up on your complaint. Metro Vancouver may disclose portions of your response to the subjects of the complaint. Metro Vancouver will not identify the person who submitted the complaint when following up on any complaint.
Contacts
Metro Vancouver’s Solid Waste Regulatory Program regulates privately owned solid waste facilities operating in Metro Vancouver. The following table provides information on who to contact to report different concerns related to solid waste facilities.
| Concern | Who to contact |
|---|
| Litter, rodents, or other issue with a solid waste facility licensed by Metro Vancouver | Metro Vancouver:
Report Online or 604-436-6777 |
Private solid waste facility operating in Metro Vancouver without a licence
| Metro Vancouver:
Report Online or 604-436-6777 |
| Complaint about a solid waste facility operated by Metro Vancouver | Metro Vancouver:
Report Online or 604-432-6200 |
| Complaint about the Vancouver Landfill | City of Vancouver:
Report Online or 3-1-1 (604-873-7000) |
| Complaint about a solid waste facility located outside of Metro Vancouver | BC Ministry of Environment and Parks:
Report Online or 1-877-952-RAPP (7277) |
| Illegal dumping issues | Contact the municipality in which the dumping took place |
| Odour, dust or other air quality issues in Metro Vancouver | Metro Vancouver:
Report Online or 604-436-6777 |
| Odour, dust or other air quality issues outside of Metro Vancouver | BC Ministry of Environment and Parks:
Report Online or 1-877-952-RAPP (7277)
|