On February 13, 2025, a significant rupture occurred in a water main in New Westminster. Metro Vancouver responded immediately and worked in coordination with the City of New Westminster to isolate the damaged section while ensuring uninterrupted drinking water service for residents and Royal Columbian Hospital.
Independent investigations confirmed that the rupture was sudden and unforeseeable, with no prior signs of leakage or failure. Contributing factors may include ground settlement, nearby construction, aging infrastructure, and seismic activity in the area.
We understand the disruption this incident caused and sincerely appreciate the community’s patience and cooperation throughout the response and repair period.
Turning off water mains – how it’s done and why it takes time
The water main that experienced the break was a 36” pipe. These kinds of large transmission water mains require multiple valves to be closed in a specific sequence. This ensures water continues to flow where needed while minimizing disruption to residents and critical facilities. If water is turned off too quickly, it can cause breaks or damage in other parts of the system and can disrupt water quality.
