Noise, generators, and elevators
Metro Vancouver understands that power and elevator service disruptions have impacted residents. However, issues related to building generators and elevator restoration fall outside of Metro Vancouver’s ability to assist. Metro Vancouver cannot perform work on private property.
Strata councils should contact their insurers, adjusters, or brokers for assistance and updates regarding these matters. Any questions or concerns regarding repairs, insurance claims, or service timelines should be directed to the appropriate strata representatives. For further assistance, residents are encouraged to reach out to their building management or strata council.
Residents may experience increased noise levels due to heavy equipment, pumps, and generators operating in the area. For questions or concerns regarding noise please contact New Westminster Engineering Department at 604-527-4592.
Insurance claims
If you have sustained any loss or damage to your home or property, your first step should be to contact your insurance broker. Metro Vancouver cannot do any work on private property in relation to any potential loss; therefore, it is your responsibility to mitigate any damages that have occurred or that may be ongoing.
The Local Government Act requires that the Regional District Corporate Officer receive a Notice of Claim within two months of the date of loss. Once a completed form has been received, Metro Vancouver will acknowledge receipt of the notice and investigate the incident. Metro Vancouver will formulate a decision and inform you whether or not Metro Vancouver will be providing compensation for the specific circumstances.